FAQ’s

Payment

We Accept both cash and credit cards or even PayPal and working to enhance your experience with online purchase services. Order will be processed and will be shipped once the verification of payment is received and confirmed.

In the event that a typographical error in price is made, your order will be held until you are contacted and an appropriate course of action is made.  We will not be held responsible or be obligated to provide a product at a price that was quoted in error.

Prices are subject to change without prior notice. You will be notified of any price change at the time of order. Prices do not include shipping or handling charges unless otherwise stated.

Shipping

Creatures Oasis will ship the items. Expedited shipping may be available at additional cost upon request. Creatures Oasis is not responsible for any goods delivered through a third-party shipping courier, so please carefully check all packages before accepting delivery.

It is the customer’s responsibility to receive the package at the given address. Creatures Oasis properly checks items before shipment is released, protected, and in a safely packaged manor.

If a package appears damaged when you receive it, indicate the condition of the package upon your receipt of goods. If the damage is discovered after opening the package, notify the shipping courier immediately. Claims for damage must be handled through the shipping courier, not with Creatures Oasis.

Product Enquiry

We sell an assortment of natural food, treats, and toys for pets and apart from this, we have a wide variety of plants, planting equipment, and seed collections.

We have grooming services for your cats and dogs. We provide services such as aquarium services, custom Aquarium, pond maintenance,  and healthcare services.

Contact

Still have questions?